🚨 Smell Gas? Do This First
⚠️ If you can smell gas, or your carbon monoxide alarm is sounding:
- Don’t switch anything electrical on or off, and don’t use naked flames or smoke.
- Open doors and windows.
- Turn the gas off at the meter if you can do it safely (usually under the stairs or in an outside box) — but not if the meter is in a cellar or basement.
- Get everyone outside into fresh air.
- From outside, call the National Gas Emergency Service on 0800 111 999 (free, 24 hours).
- If anyone feels unwell — headache, dizziness, feeling sick — get medical advice straight away: call NHS 111, or 999 if they have trouble breathing, chest pain or have collapsed.
The emergency service makes the property safe, usually by capping the gas supply. They don’t repair your appliances. That’s where we come in: once it’s safe, call FE Maintenance on 020 8445 1303 and a Gas Safe engineer will find and fix the fault, test everything and get your gas back on. More detail: smell gas — what to do and CO alarm going off.
🔧 Emergencies We Deal With
- Boiler breakdowns — no heating or no hot water
- Gas leaks and smells, after the emergency service has made the property safe
- Carbon monoxide alarm call-outs — finding the appliance at fault and making it safe
- Boiler leaks, pressure loss and lockouts
- Frozen condensate pipes
- Gas pipe repairs
- Landlord call-outs for tenants without heating or hot water
🕒 Hours, Response Time and Prices
| FE Maintenance | |
|---|---|
| Emergency call-outs | Monday to Friday, 8am–8pm |
| Response | We aim to be with you within 2–4 hours |
| Evenings and weekends | Not guaranteed — call and we’ll tell you if we can come |
| Booked appointments | Monday to Friday 8am–6pm, Saturday 9am–2pm |
| Call-out | from £99 |
| Repairs | Fixed price agreed before any work starts |
| If the boiler isn’t worth repairing | New combi from £1,900, up to 10-year warranty |
Prices are the total — no VAT added. Not sure whether to repair? See should I repair or replace my boiler.
✅ While You Wait: Quick Checks
Many “emergencies” turn out to be something simple. If there’s no gas smell and no CO alarm, these checks are safe to do:
- Pressure: is the gauge below 1 bar? See boiler pressure low.
- Cold weather: a frozen condensate pipe often stops the boiler — pour warm (never boiling) water along it, then reset.
- Controls: check the thermostat, timer and any switch next to the boiler are on.
- Prepayment meter: check there’s credit on the gas meter.
- Reset once: press reset one time only. If it locks out again, leave it and call us.
- Error code on the display? Look it up: Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann.
Never take the casing off a gas boiler — only a Gas Safe registered engineer may work on it. More help: boiler not working?
🏠 For Landlords and Letting Agents
- Heating and hot water are your responsibility, and a tenant without them in winter needs a quick response.
- Give us the tenant’s number and we’ll arrange access with them directly.
- If the gas safety certificate is also due, we can do both in the same visit — see gas safety certificates.
📍 Areas We Cover in London
FE Maintenance provides emergency gas engineer services across North, West and Central London, including:
| North London | West London | Central London |
|---|---|---|
| Barnet, Finchley, Southgate, Enfield, Tottenham, Wood Green, Muswell Hill, Islington, Highbury | Paddington, Maida Vale, Kilburn, Wembley, Notting Hill, Acton, Ealing, Southall, Hayes | Camden, Hampstead, Kentish Town, Marylebone, Fitzrovia, King's Cross, Angel, Clerkenwell |
| Hertfordshire: Potters Bar, Hatfield, Brookmans Park, Cuffley | ||
Frequently Asked Questions
We aim to be with you within 2 to 4 hours for emergency call-outs, Monday to Friday 8am to 8pm, across North, West and Central London. Call 020 8445 1303 and we will tell you our exact availability.
Emergency call-outs start from £99. Repairs are quoted at a fixed price before any work starts, and prices are the total with no VAT added.
Our emergency call-outs are Monday to Friday, 8am to 8pm. Outside these hours or at weekends we may still be able to come out, so call 020 8445 1303 to check.
Do not switch anything electrical on or off, open the windows, turn the gas off at the meter if you safely can, go outside and call the National Gas Emergency Service on 0800 111 999. Once the property is safe, call us to find and fix the fault.
Open doors and windows, turn off gas appliances if safe, get everyone outside and call 0800 111 999. Seek medical advice if anyone feels unwell. A Gas Safe engineer must check the appliance before it is used again.
Yes, as long as there is no gas smell and no carbon monoxide alarm sounding. Use safe portable heating and call us to arrange a repair.
Yes. Our Gas Safe registration number is 587248. You can check any engineer on the Gas Safe Register website or by calling 0800 408 5500.
Need a Gas Safe Engineer in London?
FE Maintenance — trusted by hundreds of London homeowners and landlords. Emergency call-outs Monday to Friday 8am–8pm — other times, call to check.
Gas Safe Reg. No. 587248 · info@femaintenance.com