Privacy Policy

1. Who we are

FE Maintenance is a sole trader providing gas engineering, electrical, fire alarm, and refurbishment services in London and surrounding areas.

We are the data controller for the personal information we collect through this website. We take our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously.

2. What personal data we collect

When you use the contact form on our website, we collect:

• —Your name — so we know who we are speaking with.
• —Phone number — so we can call you back about your enquiry.
• —Email address (optional) — so we can respond in writing if you prefer.
• —Service type and description — so we understand what work you need.

We do not collect any special category data (such as health information) and we do not collect payment card details through this website.

3. How we use your data

We use your personal data solely to:

• —Respond to your enquiry and provide you with a quote.
• —Arrange and carry out the requested work.
• —Contact you about your booking or any follow-up work.

We will never use your data for unsolicited marketing, and we will never sell your data to third parties.

Our lawful basis for processing your data is legitimate interests (Article 6(1)(f) UK GDPR) — specifically, responding to a service enquiry you have initiated — and, where we proceed to carry out work, the performance of a contract (Article 6(1)(b) UK GDPR).

4. How your enquiry is sent to us

The contact form on our website uses your device's email application (via a mailto: link) to send your enquiry directly to our inbox at info@femaintenance.com. Your message is sent as a standard email and is not stored on our website or any third-party server operated by us. Standard email security applies.

5. Who we share your data with

We do not share your personal data with any third parties, except in the following limited circumstances:

• —Legal obligation — if required by law, court order, or a regulatory authority.
• —Email provider — your enquiry is delivered via standard email infrastructure. We use a standard commercial email account.

6. How long we keep your data

We retain customer enquiry and job records for up to 6 years from the date of the last interaction. This is to comply with our obligations under UK tax law (HMRC requires business records to be kept for 6 years) and to handle any warranty or follow-up queries about completed work.

If your enquiry did not result in any work being carried out, we will delete your details within 12 months of your initial contact.

7. Cookies and tracking

Our website does not currently use cookies, tracking pixels, analytics tools (such as Google Analytics), or advertising networks. No consent banner is required at this time.

If we add any tracking tools in the future, this policy will be updated and a cookie consent banner will be added before any such tools are activated.

8. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@femaintenance.com. We will respond within 30 days.

9. How to complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:

We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.

10. Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.